Refund Policy

Effective Date: June 28, 2025

Thank you for shopping with Nordic Form (www.nordicform.ca). We want you to be satisfied with your purchase, but please read our Refund Policy carefully before placing an order.

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1. All Sales Are Final (Recommended for Custom or Made-to-Order Products)

Unless otherwise specified, all sales are final. We do not accept returns or exchanges for change of mind.

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2. Exceptions for Damaged or Defective Items

We will replace or refund items that arrive damaged or defective, subject to the following conditions:

• You must notify us within 7 days of delivery.

• Provide photos of the damage or defect in the box, along with your order number.

• We will review your claim and may request that you return the item at our expense.

• Approved refunds will be issued to your original payment method.

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3. Non-Refundable Items

We do not accept returns or issue refunds for:

• Custom, made-to-order, or personalized items.

• Items damaged due to misuse, neglect, or improper care.

• Sale or discounted items marked “Final Sale.”

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4. Process for Refunds

If your refund is approved:

• We will notify you by email.

• Refunds will be processed to your original payment method.

• Processing times may vary depending on your payment provider.

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5. Exchanges

We do not offer exchanges unless the item is defective or damaged upon arrival.

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6. Shipping Costs

• Original shipping charges are non-refundable.

• For approved returns, we will cover return shipping costs for damaged or defective items only.

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7. Contact Us

To request a refund for a damaged or defective item, please contact us at:

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Nordic Form
Email: contact@iatmaca.com
Include your order number, photos, and a description of the issue.